The Role of the Pharmaceutical Facility Manager in Conflict Management

Abstract

It is well known and on the based literary sources were known that one of the important statements of interpersonal communication is the study conflicts. In pharmacy institutions in various facilities, which is suggested by the dissatisfaction of the users of the pharmaceutical product, as well as the high price of the drug, or its incorrect non-targeted use. In the recent study used a questionnaire and interviewers were pharmacists, who provides Important date and information about conflicts of interest. Based on the statistical analyses of the questionnaire data, it was found that the manager's role in resolving conflicts is important, as well as the manager's knowledge and skills to manage the conflict situation, both in terms of customer relations and teamwork. Based on the above, more attention should be paid to retraining of managers and pharmacists from the point of view of raising awareness and resolving conflict situations with consumers. The manager should pay more attention to the issues of employee motivation, which will help increase labour productivity and reduce punitive measures. In pharmacies, there are problems with the labour code, and the manager or his superiors must resolve the terms of the employer's contract.